AI Training

It generates training and quizzes directly from your existing knowledge base, so the content reflects your own products, policies, and procedures. Managers can build a quiz instantly with AI and set trial deadlines, which removes the need to write each question by hand. Training can be deployed in minutes rather than assembled from scratch.

Agents work through live chat simulations that mirror real customer interactions. The scenarios use interactive role-play, and new questions randomize in real time based on how the agent responds. Each agent receives detailed scoring and coaching that is visible only to them.

AI grades every answer automatically against the guidelines you assign and provides the optimal response for each one. Scoring is instant, so agents see where their knowledge gaps are right away rather than waiting for a manager to review their work. Consistent scoring rules apply the same standard to every agent.

The manager dashboard shows each agent’s progress, quiz results, and remaining knowledge gaps in one place. Because scoring is standardized, managers can see precisely when a new agent is ready to move from training to live customer interactions instead of relying on a subjective judgment.

The pricing for the Comm100 AI Training is $80 per month, billed annually. For those who wish to pay monthly, it’s $100 per month.